All instructions are confirmed in writing. This obviously provides certainty and security for both our customers and ourselves.

We prefer to work on a success related “no settlement, no fee” commission, meaning the better we perform for you, the better we do for ourselves! If we do not  achieve an acceptable result, no matter how much time we have spent, how many miles we have driven, or how much we have incurred in expenses to achieve the result reported to you, we will not charge you a penny!

We are, however, confident, from 22 years of professional experience, that by the time we have a best and final offer to recommend to you, along with a full justification and explanation as to how it has been calculated, all but the most unreasonable of clients accept our recommendation and proceed to completion.